EPGs.com is recovering after a massive server breakdown
Most clients should have all channels covered again, may 21th, 10.28 CEST
Most clients should now have all their channels covered again with data.
A small list of channels is remaining to get repopulated though. We are working hard on getting these channels back in production.
We thank you all for your patience.
777 channels has been repopulated, may 19th, 21.28 CEST
Now 777 channels has been repopulated. Still we have 106 urgent channels, we are working on populating.
We are continuing to populate channels and expect that most of the remaining urgent channels will be fixed by end of day tomorrow sunday.
If you have any problems or important channels for you setup missing data, don't hesitate to contact us.
We expect that all our 1400 channels will have data by the end of the coming week.
More than 600 channels has been repopulated, may 18th, 15.32 CEST
We have now populated more than 600 channels with data again. We have since yesterday morning handled more than 8000 emails with data from channels delivering data to us through email. These as well has to be parsed, which do take some time.
You can still get a live status on our list of urgent treated channels.
Our team will stay in all weekend to parse as many channels as possible, so we can get back to normal state as soon as possible.
Please notice, that due to our massive data loss, some channels might have received new channel numbers (id). If you need help to remap your channel id's, don't hesitate to contact us at support@epgs.com.
Most channels will have kept their id though. (Approximately 100 channels out of 1400 channels has changed id, and primarily channels which we have added within the last month).
Get data coverage status, may 18th, 12.21 CEST
We have put up a list of channels that we treat as urgent right now.
Please see the list here.
Channels missing data according to this list is handled as urgent internally.
If you think we miss channels on this list, please let us know on support@epgs.com.
Data starts looking right again, may 18th, 11.21 CEST
We have had some timezone confusion in our data on our new environment. This is now fixed and all data is set to reparse now.
This means many channels right now has no data, but we are feeding system with data and it looks right now.
You can now login to your account, may 17th, 08.20 CEST
We have now opened up for feeds and login again. Please go to Login to access your account.
Please know, that we are still working on recovery, so we are still putting back channels into our system, this will continue for the next couple of days.
If you are having trouble accessing your account, please write us at support@epgs.com.
Recovery in progress, may 16th, 21.07 CEST
We have lost significant amounts of data and are now working on recovery.
We'll get online during tomorrow morning so clients again can download feeds.
New status, may 16th, 09.31 CEST
Our host still struggles with getting the cloud, where EPGs.com is hosted, back online.
We are very sorry for this and are working hard to get our service back in production.
EPGs.com down, May 16th, 05.14 CEST, Copenhagen
The cloud environment hosting EPGs.com systems are currently down.
We are working hard on getting our services back online and are currently preparing our failover systems to take over primary operations.
We'll update status here on epgs.com as soon as we have news on this matter.
We are sorry for the inconvenience.